Digital telephony (VoIP) province of Ontario
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Our Speedphone telephony service is a digital telephony service, thus it requires the use of an internet connection in order to connect to the telephony service. We have only a single commercial plan, conceived in order to offer you the highest flexibility while ensuring that you only pay for the actual usage you make out of the Speedphone service.

What cities does the SuperZones include?
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• Montréal
• Québec
• Sherbrooke
• Ottawa
• Toronto
• London
• Barrie
• Hamilton
• Burlington

How does the SpeedPhone service function?
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When you sign-up for Speedphone service you may choose to be given a phone number from any one of the following regions regardless of your actual location of residence.

Thanks to our Superzones, outgoing calls are unnaffected by the regional code of the phone number you choose, however it does affect incoming calls as anyone calling you will need to pay any long distance fees for calling to the locality of the number you chose. Effectively all clients of Electronic Box who are using the Speedphone service will always have unlimited calling between each-other as it will always be considered local. It is possible to have more than one registered phone number for a same Speedphone account for a mere $4.95/month per additional number to be registered, offering more possibilities for people to call you locally.

Since the Speedphone service is a digital telephony service, in other words Voice over IP (VoIP), it is possible for subscribers to use this service from anywhere in the world. All you need is an internet connection and a way to connect to your Speedphone account; once connected you will be reacheable at the same number as usual as well as capable of making outgoing calls normally.

Required Hardware?
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Other than an internet connection some hardware may be needed in order to take advantage of your Speedphone service. Electronic Box strongly suggests for clients to obtain or rent one of our VoIP adaptors. For more information on the hardware we have available please consult our Hardware section. It is still possible to use the Speedphone services without having a VoIP adaptor if you have a computer with a microphone and headphones attached, installation of one of freeware such as "X-lite" can easilly allow you to use your computer as a telephone.

Features included with the Speedphone service
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• Caller ID
• Emergency services (911)
  
• Digital voice mail on a unified system
  
• Call waiting
• Easy to use web interface management

The voicemail system may be accessed locally by dialing 200 or externally by calling Electronic Box and choosing option 8; you may then follow the vocal instructions which will allow you to access your voicemail. Also, all voicemail is automatically forwarded by e-mail for your convenience.

You wish to keep the same phone number?
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In order to complete a Local Number portability order (LNP), which allows you to keep your phone number while transfering services to ElectronicBox; you will have to follow the following instructions.

Fees: there is a 40$ fee applicable in order to complete the proceedure.

Requirements: Client must provide by fax (or scan and e-mail) the most recent invoice from his/her current telephone provider. For this to be accepted the following information must appear on the fax or scan: Client's name, complete address and the phone number to be transfered.

Cell phone numbers: In order to transfer a Cellphone number the following information must also appear on the fax or scan: Client account number and password. If there is no password or it is unknown, the client must call his or her provider to obtain-it and write it by hand on the invoice.

Blackberry: Fax or scan must also include the Serial number of the Blackberry.

- All information on the fax or scan must coincide with the order that was placed with ElectronicBox or the transfer may be refused.
- Please specify the service address if it is different from the billing address.
- Please specify if you wish the number to be indicated in the Canada411 directory as Name and address, name only or not indicated at all.
- There is a delay of up to 20 days for the transfer to be completed.

Important: For the transfer to be successful, the number must be active, the account must be up to date, there must be no other orders pending on the number nor can there be any active services such as DSL connected to that number. Failure to comply to this will result in your current provider refusing the transfer and the transfer charges to still be charged.